Photo & Video Movie Playback Problems
If you experience any of the problems below while using the product, please check the following : There may be no problem with the product.
- I cannot find a file in the Photo & Video.
- Check that the files on the USB storage device can be read by a PC.
- Check that the file extension is supported.
- I get a message saying "This file is not supported" or the sound is playing normally but the video is not.
- Check that the file plays without any problems on the video player on a PC. (Check for file damage.)
- Check that the file extension is supported.
- Check that the resolution is supported.
- Check that the video codec is supported.
- Check that the frame is supported.
- I get a message saying "This audio is not supported" or the video is playing normally but the audio is not.
- Check that the file plays without any problems on the video player on a PC. (Check for file damage.)
- Check that the file extension is supported.
- Check that the audio codec is supported.
- Check that the bit rate is supported.
- Check that the sample rate is supported.
- Check that the audio channel separation is supported.
- I cannot see the subtitles.
- Check that the file plays without any problems on the video player on a PC. (Check for file damage.)
- Check that the video and subtitle files have the same name.
- Also check that both the video file and the subtitle file are in the same folder.
- Check that the subtitle file format is supported.
- Check that the language is supported.
(You can check the language of the subtitle file by opening the file in the Notepad.) - If subtitles encoding is incorrectly set, subtitles may not be displayed properly.
Selectin the control panel at the bottom of the video playback screen and change the CODE PAGE value.
- If you play a video file stored on another device by using the content sharing feature, subtitles may not be available depending on the programme you use.
To see the details, click the Play Other Device Files Photo & Video in 'User Guide'.
Information on customer service for product problems is available in
General About This TV on the TV.


